fOR Returns and Exchanges

cALL/WHATSAPP: +91-9106920932

 

 

1. Returns and Exchanges

Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery.

 

 

Return Pickup Attempts:

·         Return pickups will be attempted within 24–48 hours from the date of the request.

·         A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup is subject to service availability in your area.

2. Refund Process

For COD Orders 

·         Refunds will be processed to your POMU Wallet within 1-2 working days after the return pickup is completed. 

·         Wallet balance can be tracked via the POMU website.

For Prepaid Orders 

·         Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.

Note:

·         COD payments will be refunded to the wallet, which can be used on future purchases.

·         Reward points, store credits & shipping charges (If any) are non-refundable.

3. Conditions for Returns

·         Items must be in their original condition with intact tags.

·         Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.

 

4. Refunds for Free Product Deals

Orders placed during promotional offers like BOGO (Buy 1 Get 1 Free) or other similar deals that include free products are not eligible for returns it will be exchanges Only.

5. Self-Shipping for Returns

If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:

POMU Warehouse
1653-2-10, Shanti kunj colony , nagar seth vando
Ghee kanta road,
Ahmemdabad , Gujarat 380001 India

Shipping Instructions

·         Pack the items securely to prevent loss or damage during transit.

·         Include your Order ID and registered mobile number on the package.

·         Ensure all items are in unused condition with tags and packaging intact.

Reimbursement

·         For prepaid orders, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.

·         For COD orders, the refund will be credited to your POMU Wallet.

Note: Avoid using The Professional Couriers, as we do not accept shipments from them. We recommend Speed Post for reliable service.

7. Terms and Conditions

·         The customer is responsible for providing accurate bank account details for refunds. POMU is not liable for errors in the provided details.

·         If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

8. Reporting Damages

1.    If the product does not meet standards at delivery, notify us within 3 day via:
      a. Instagram DM: @pomu.in
      b. WhatsApp: +91-9106920932

2.    Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 7 working days from confirmation.

For further assistance, feel free to contact us on Instagram or WhatsApp - we’re happy to help!